2.7.59.9, 2018-10-09 10:11:18
Accident and Breakdown Guide.

Accident &<br>Breakdown Guide.</br>

Accident and Breakdown Guide.

What should you do or not do in the event of an accident or a breakdown and what are you entitled to? Our guide will quickly put you in the picture and ensure that you are always on the safe side.

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What to do in the event of an accident?

The most important steps.

Take a deep breath. Remain calm. A few simple steps will allow you to ensure more safety in the event of an accident. We will explain step-by-step exactly what to do.

  • Switch on the hazard warning lights
  • Switch on the lights if it is dark
  • Put on a high-visibility vest
  • Set up a warning triangle
  • Bring passengers to safety
  • Ask witnesses to wait and to help
  • Call rescue service (112)
  • Perform first aid
  • Rescue the injured from the danger area


Important when telephoning:

  • Where did it happen?
  • What happened?
  • How many injured?
  • What injuries?
  • Wait for further enquiries

Recommended in the event of:

  • Personal injury or considerable damage to property
  • Fault unclear
  • Criminal offence: hit-and-run, alcohol, drugs, simulated accident
  • Accidents abroad
  • Accidents involving wild animals, livestock or pets
  • Accidents involving objects
  • Photograph the scene of the accident, then clear it
  • Photograph damage, provide a sketch of the accident
  • Exchange details with the other driver and witnesses
  • Complete an accident report
  • Do not admit any fault at the accident location!
  • Inform your insurance company


Tip:
Your Volkswagen Partner will provide assistance here.

Call Volkswagen Roadside Assistance: 0800 – VWSERVICE or 0800 – 897378423

Your benefits:

  • Always there for you: round-the-clock assistance
  • A wide range of services: Roadside Assistance, towing service, return transportation, mobile emergency service
  • Full mobility through replacement vehicle

Other accident situations.

Important in the event of a breakdown.

Important in the event of a breakdown:

  • Ensure safety.
    Do not get out on the carriageway side, retreat behind a barrier, do not wait behind the car.
  • Be visible.
    With hazard warning lights, lights, high-visibility vest and warning triangle.
  • Obtain help.
    Use the roadside emergency telephone or the Volkswagen 24 h hotline.
  • Always be prepared.
    With a warning triangle, high-visibility vest, jump leads and towing rope.

Your rights at a glance.

Is the small print in accident law not necessarily your favourite reading? Our tips will enable you to assert your claims nonetheless.

Volkswagen Service App.

Volkswagen Service App.

Keeps you on top of things if you have an accident.

Take a deep breath in the event of an accident or breakdown, quickly open the Volkswagen Service App and contact our Volkswagen Roadside Assistance directly. One click and the app automatically sends your details and your location to us via SMS*. This enables us to help you even faster.

* Any details transmitted are used solely for the purpose of breakdown/accident assistance and subsequently deleted.