Convenience and protection – you can rely on that with your Volkswagen. Even if, despite all precautions and quality, something does happen occasionally, we are there for you with our services covering all aspects of accidents: directly on site, assisting with insurance formalities and with expert repairs.
Countries, in which the LongLife Mobility Guarantee is applicable: 00800-VWSERVICE / 00800-897378423 or 0049-5361-2759999.*
* Costs depend on the particular tariff that you have with your provider. Roaming charges may be incurred if calls are made from abroad.
Need assistance with a breakdown* or return transportation because you have fallen ill while on holiday? Just call our Volkswagen Emergency Service. We will help you in all matters relating to breakdowns and accidents – for example, with our mobile Roadside Assistance or a replacement vehicle. Seven days a week, round the clock and even free with the LongLife Mobility Guarantee.
* Breakdown due to a technical defect; the vehicle is no longer able to reach a workshop unaided.
If you are unable to get to our workshop due to a breakdown, we will simply come to you with one of our 1,400 Volkswagen Service Mobiles. On board: everything needed to repair your Volkswagen at the roadside. If that doesn’t work, we will tow you away to the next Volkswagen Partner.*
* Roadside Assistance is free if you have secured the LongLife Mobility Guarantee by servicing your vehicle in accordance with the service schedule. If you do not have a LongLife Mobility Guarantee, charges will be made according to the costs incurred.
As a Volkswagen Accident Specialist, we lend you a helping hand in matters ranging from transportation to repairs – with know-how and state-of-the-art workshop equipment. Your Vehicle’s Warranty is preserved, but all the stress surrounding insurance formalities disappears.
Simply report breakdowns and accidents via email, fax or SMS – 365 days a year, 24 hours a day.
Our Emergency Service Centre will inform a Volkswagen Partner near you, who will notify you by email, fax or SMS as soon as he is on his way.
Tip: It’s best to register for the service in advance – we will then be able to help you even more quickly and more easily in the event of an emergency.
99-0800-1234107 FREE (D1/D2)
To enable us to assist you, we need some information about you and your Volkswagen. The following details should always be included in your emergency report:
* Indicate only if you have not yet registered.
If we have all important information about you and your Volkswagen, we can help you even faster and more easily in the event of an emergency. It is best to register immediately with our emergency centre and keep us posted if there are any changes.
Enter a confidant. This person will automatically receive a message in the event of an emergency.
Getting quickly into a tight parking space or squeezing the awkward cupboard into the car – every day is full of small challenges, even for your Volkswagen. But don't worry: With Clever Repair®, we repair minor damage like dents, tears, scratches and stone chippings – and the repair is meticulously precise, quick and up to 80 % less expensive.
No matter whether you are involved in a breakdown or an accident, on your very doorstep or on the road, just round the corner or abroad – the LongLife Mobility Guarantee means that you are always safe: We will set all wheels in motion to keep you moving.
Take a deep breath in the event of an accident or breakdown, quickly open the Volkswagen Service App and contact our Volkswagen Emergency Service directly. One click and the app automatically sends your details and your location to us via SMS*. This enables us to help you even faster.
* Any details transmitted are used solely for the purpose of breakdown/accident assistance and subsequently deleted.